Refund policy

TatooTee Return & Refund Policy

1. Return Period

You may return most new, unused items in their original tags and packaging within 30 days of delivery for a refund.
Returns received after 30 days may only be eligible for store credit or exchange, at our discretion.

2. Eligibility Criteria

Returned items must:

  • Be unworn, unused, and in original packaging

  • Have original tags attached (if applicable)

  • Be in resalable condition

Exceptions may apply to certain product categories such as cosmetics, perishable goods, or personalized items.

3. Non-Returnable Items

The following items cannot be returned or refunded:

  • Sale or clearance items (store credit only, if approved)

  • Customized or personalized products

  • Items that are worn, washed, altered, or damaged by the customer

  • Hygiene-sensitive products

  • Digital downloads and gift cards

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • You must notify us within 7 days of delivery

  • Customers are responsible for return shipping costs in all cases, including damaged or incorrect items

  • After inspection, we will issue a refund or replacement, if approved

5. How to Initiate a Return

To request a return, contact us at info@tatootee.com

Please include:

  • Order number

  • Item(s) to be returned

  • Reason for return

  • Photos (required for damaged or defective items)

Items must be shipped back within 10 days of receiving the RA number.
Please include the RA number or order details inside the package.

6. Refund Processing

  • Once your return is received and inspected, you’ll be notified by email

  • Approved refunds are issued to the original payment method within 5 business days

  • Banks may take 3–5 additional business days to reflect the refund

7. Exchanges & Store Credit

  • Exchanges are subject to stock availability

  • Store credit may be issued for late returns or non-refundable items

  • If you need a different size or color, mention it in your return request

8. Shipping Costs

  • All return shipping costs are the responsibility of the customer, without exception

  • Original shipping charges are non-refundable

  • We strongly recommend using a trackable and insured shipping method

9. Order Cancellations

Orders may be canceled within 1 hour of placement, provided they have not been shipped.
Once shipping begins, cancellations are not possible.

10. Contact Us

For questions or special cases, contact us at:

Email: info@tatootee.com
Subject Line: Return Request – [Your Order #]